Returns & Exchanges
We want you to be completely satisfied with your ACAI Outdoorwear, which is why we offer a 28-day return period for all items in their original, unworn condition. Whether you need a different size or a full refund, our streamlined process ensures you can get back to your outdoor adventures as quickly as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.
Generate Your Label
Choose your preferred courier method through the portal to download a prepaid shipping label or receive a QR code for paperless drop-off.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing